Dispatch
How will my products be delivered?
We will let you know in advance when your purchase will be delivered and what you need to prepare for it. We deliver our products in the Netherlands, Belgium and Germany, and deliver to the curb.
Can I change my delivery date?
Delivery charge varies with the product you are purchasing. We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps to offset logistics costs.
What are the shipping costs?
Your order will be delivered to the delivery address you have provided to us. If you weren't available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.
What should I prepare for delivery?
Our courier partner will try to deliver between 9:00 and 18:00. If you cannot be there at a certain hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.
Can I also pick up my wood-fired hot tub or wood-fired sauna?
If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the āTrack Orderā section on our website. We'll send another communication when your package is on its way to be delivered to your specified address.
Do you also offer international shipping outside the Netherlands?
We ensure highest standards of packaging norms and deliver all our products in highly standardized Carton Boxes which will enable there are no damages while handling your items.